How do I know if a gem is genuine? 
You will not. You need to be an expert and use specialized equipment to make sure a gem is real. If the gem is accompanied by a certificate, you will know it is real and if it is treated artificially or not.

Which shape gives me the greatest value for my money? 
Round brilliant gem has the most brilliance, and the most popular. Fancy gems look more elegant in larger sizes. Also, they tend to look larger than they are by virtue of their shape. The choice of shape is also governed by the shape of the hand and Gem Color and Gem Clarity.

What is the structure of a gem? 
1. Facet: any of the flat "sides" of the gem.
2. Table: On a brilliant cut stone...the top octagonal facet
3. Girdle: The typically frosty white ring at the widest part.
4. Culet: The bottom point (actually a facet) on a brilliant cut stone
5. Pavilion: The portion of the stone below the girdle
6. Crown: The portion of the stone above the girdle
7. Diameter: Width of the gem as measured thru the girdle
8. Fire: The quality of the gem that breaks reflected light into a colourful array.
9. Depth – Height of Gemstone from Culet to Table
10. Brilliance: The quality of the gem that reflects light without changing it
(also called sparkle).
11. Fluorescence: The characteristic of some gems to fluoresce certain colours under some light.
12. Natural: Usually found on the girdle. A small section was on the side of the raw gem. It appears as a slightly rough flat spot on the girdle.
13. Feather: A “crack” in a gem, appears as a white feather within the stone.
How many facets does a diamond have?
A. On a brilliant full-cut stone, there are 58 facets; 32 facets plus the table above the girdle and 24 facets plus the culet below the girdle. Some stones with only 18 facets are referred to as "single cuts".

What are the gem quality? 
Quality is measured by 4C’s. i.e. Clarity, Carat (Weight), Color and Cut of the stone.
1. Clarity: You will typically find ratings such as this:

IGI CLARITY:

2. Carat: The weight of the stone, referred to in points in case of small stones.
1)       1 carat is 1/5 of a gram or 200 milligrams.
2)       There are 100 points to a carat.
3)       A 75 point stone is .75 carat.

3. Color: Color is usually undesirable in diamonds. Typically ratings will be alphabetical with the earlier letters of the alphabet having less colour.

UNIT DIAMOND COLOR

4. Cut: All gems are cut. The resultant dimensions of the cut stones vary. All dimensions are given as a percentage of the width at the girdle. There are a few accepted ideal cuts, which have all of the proportions within a few percentage points of an optimum mathematical model. This optimum model returns maximum light
through the top of the stone, resulting in maximum brilliance.  The measurement is:
1. Ideal,
2. Excellent,
3. Very Good,
4. Good,
5. Fair

Is the shape the same as the cut? 
No. They are different. The real "cut" as it is referred to deals with the quality of the final product in terms of its maximizing the return of light. Four shapes of gems are the most popular: Round (or brilliant), Emerald, Marquis and Pear.

What is the shape of the gem used in engagement rings? 
The most common is the round cut which reflects more light back from the table, accounting for the beauty of the gem. Due to the facets or sides, inclusions (defects) are tougher to see. Some prefer the pear or marquis. The emerald cut is less common in sizes less than 1 carat. The value of the stone is affected in some cases by shape. Shapes other than round are called “Fancies.”

What is the best shape of gem for an engagement ring? 
A. The best shape of diamond for a ring depends on: 1. Personal preference 2. Desired brilliance (round brilliant cut has the most) 3. Weight (Fancies look more elegant in large sizes) 4. How big you want it to look (Fancies tend to look larger than white diamonds) 5. Shape and size of hand (experiment to find what is most flattering) 6. Colour and clarity of diamond (round brilliant cut hides defects and yellow tints best).

Should I get my gem set in platinum or gold? 
Platinum setting will usually work best with a gem, though it is usually more expensive. Because platinum is a stronger metal, your gem will be safer under a platinum setting. The cost of platinum is about six times that of gold, but People think in comparison to the price of the ring, the difference is not much. However, if you have a very clean, good gem, then the platinum can make it stand out. Platinum is a heavier and harder metal than gold, and the price per gram on the open market is higher. Also, it is much more difficult to work with and requires more highly trained craftsmen to make jewelry.

Should we judge the clarity of a fancy color gem the same way we do the clarity of a  gem? 
In a gem, clarity can raise the cost of stone, and VS clarity is usually ideal. For fancy color gems, clarity is not the most important factor.
A fancy color gem that is graded SI is still what is known as "eye clean," meaning that inclusions cannot be seen with the untrained, naked eye. Additionally, small pinpoints or feathers do not usually affect fancy colors due to the deeper coloring of the gem. Fancy gems of VS or better clarity are more uncommon in nature and therefore command a greater price.

What are "synthetic" gems? 
Real gems have been created naturally through intense levels of heat and pressure deep within the ground. All natural gems are thought to be between 70 million and 3 billion years old. They are mined, cut and polished by highly skilled craftsmen, and are not otherwise tampered with. Synthetic or 'cultured' gems are created in the laboratory. All synthetic or 'cultured' gems must legally be declared as such. Online Gem Jewellery offers only are real and natural gems.

What is a Cubic Zirconia? 
Cubic Zirconia stones are a man-made diamond simulants with optical characteristics very close to natural diamonds. On the mohs scale of 1-10 for hardness, a CZ is 8.5 - 8.9, while a diamond is 10. Sand or dirt will not scratch a CZ or a diamond, but CZs and diamonds will both scratch glass. A CZ weighs more than a diamond, and this is a principal way to tell them apart.

What are "conflict" gems? 
There exists an illegal trade in gems in several parts of the world, and the money is used to fund conflicts (war and other outrages). These gems are called conflict gems or blood gems. Online Gem Jewellery only can offer conflict free genuine gem.

Does all Online Gem Jewellery come accompanied with a certificate? 
All gems items are accompanied by their original and unique gem certificate. Certification for items in our collection gallery depends on the size and quantity of the gems contained in the item and only would assure that all our gems are real, natural and conflict-free and IGI certified and all gold metals are genuine and certified by Hall Mark.

How do I choose the best gem or best ornaments within my budget? 
Use the search and advance search option on onlinegemjewelley.com that searches and produces your ornament with in preferred budget details. You will get a range of gems or jewelry or both. Alternately, you can first enter your desire category like rings necklaces, gems and then sort by price according with in your budget.

I am looking for gems without any inclusions. How do I identify those? 
Since gems are a natural substance, most come with some small internal flaws or inclusions that are like their defining characteristics, similar to birth marks. Completely flawless gems are extremely rare, and usually found only with collectors. For a good idea of the inclusions in a gem, examine its certificate for a description of these. You need to have an idea of how the clarity of a gem is measured, to understand the relative impact of inclusions.

Is it important that I buy a gem that is accompanied by a certificate? 
Yes. Buying with a certificate from a recognized authority such as the Hall Mark and IGI means that your gem and jewelry has the credentials to be recognized worldwide as a valuable item. Resale values of gems drop drastically when unaccompanied by a certificate. Also, a certificate makes you sure about the authenticity and purity of your gems or metals like gold, silver etc.

18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on.

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

I am new to onlinegemjewellery.com: Where do I start? 
Everybody is invited to browse or Search through our categories for items on onlinegemjewellery.com .If you see something you would like to bid on you then first register on onlinegemjewellery.com. Don't worry!  Registration is free and very easy!
The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the Onlinegemjewellery.com community, as well as a password and valid contact information. You will only need to register once on onlinegemjewellery.com.

Does onlinegemjewellery.com share the information it gathers with others? 
onlinegemjewellery.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, onlinegemjewellery.com gives your name, shipping address, phone number, and order information to our shipping carrier. onlinegemjewellery.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. onlinegemjewellery.com has strict guidelines requiring all third parties to keep any shared personal information confidential.
Your privacy is very important to us. Onlinegemjewellery.com is fully committed to protecting your right to privacy within our community. The release of any members' personal information for reasons other than those specifically connected with onlinegemjewellery.com is prohibited. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Personal Info which is only accessible by you with your password. Onlinegemjewellery.com does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes.
Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

Is it important to have insurance? 
Yes. Insurance companies will cover your jewelry for loss, theft and damage when transit. We shall cover up this process while we dispatch to you.

How do I care for my diamond jewelry? 
Soaps, lotions and other everyday items can leave a hazy residue all over your diamond and setting, reducing the brilliance of the stone. There are jewelry cleaning solutions in the marketplace that you can use to clean the stone and setting, but an easy household solution is to use a bit of ammonia and water with an old toothbrush. Just scrub and rinse in luke warm water. Dry with a lint-free cloth.

If there was a problem while submitting my order, should I just resubmit? 
Please don't resubmit before contacting our Customer Service Team via e-mail at support@onlinegemjewellery@gmail.com and we will be happy to assist you with any questions.

What if I have placed a duplicate order? 
If you think you might have placed a duplicate order, please contact our Customer Service Team via e-mail at support@onlinegemjewellery.com  we will be happy to assist you with any questions.

To cancel an order, please have your order number at hand and contact our Customer Service Team via e-mail at info@onlinegemjewellery.com  an we will be happy to assist you with any questions as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, Simply contact our Contact our Customer Service Team via e-mail at info@onlinegemjewellery.com  and according to our 30 day money back return policy. The details can be found on the back of your invoice.

We will ship all over the world according to the rules followed as per mentioned in our terms and condition column, which includes insurance for the full amount of the merchandise purchased. For full details, please Contact our Customer Service Team via e-mail at info@onlinegemjewellery.com  and we will be happy to assist you with any questions
 
What if I can't find the diamond I want on your site?

We want to help you find the perfect diamond. If you do not find it on onlinegemjewellery.com, Contact our Customer Service Team via e-mail at info@onlinegemjewellery.com  and we will be happy to assist you with any questions.

Is it possible to see the gem before it will be set in a ring?  
It is possible to view your gem before it will be set. You may ask us to photograph the gem and send you pictures with Zoom views of the gem and certificates if you wish, you may also ask us to ship the gem first and then after you approve of the gem you can ship it back to us and we can set it in your desired ring for you.

What is your refund policy?
onlinegemjewellery.com offers a maximum 15-days from the date of delivery Money Back Guarantee on all diamond and jewelry purchases. Refunds do not include shipping charges or re-stocking fees, if applicable. For more detailed information, please see our detailed refund policy.

How do I return an item I purchased?  
Simply Contact our Customer Service Team via e-mail at info@onlinegemjewellery.com  and we will be happy to assist you with any questions for a return. Our trained Customer Service Representatives will guide you through the process. Please see our detailed shipping policy.

How long does it take to get my order?  
onlinegemjewellery.com makes every effort to get your order to you as soon as possible. Loose gems are generally shipped within 24 to 48 hours. For other products except loose gems orders will take about 1-10 days to be made to your requirements and be shipped to you.

What if I don't get my order in the standard time frame? 
If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. You may place your order again or contact our Customer Service Team via e-mail at onlinegemjewellery.com and we will be happy to assist you with any questions.

Can I send someone gifts from onlinegemjewellery.com ? 
Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.

How do I check the status of my order? 
To check the status of your order, simply click on "My Account" at the top of any Diamondocean.com page and go to "My Order History". Alternatively you can Contact our Customer Service Team via e-mail at support@onlinegemjewellery.com  and we will be happy to assist you with any questions. Please have your order number ready, or refer to your order confirmation e-mail.

For best results, onlinegemjewellery.com recommends you use either FireFox 3.x or greater or MS Internet Explorer 7.x or greater.  If you are running on a Windows platform, we recommend it be a Pentium 133 MHz or greater with  Windows 95/98, 2000, XP or Windows NT 4.x and Service Pack 6, 32 MB memory (RAM), VGA 256 color, 640 x 480  display, 56.6 KBPS Internet access and a Mouse or compatible pointing device. If you are running on Macintosh, it should be a Power PC (running OS 7.6+) with 32 MB memory (RAM), 256 colors at 640 x 480, 56.6 KBPS Internet   access with a Mouse or compatible pointing device.

Who is powering the online trade technology for the onlinegemjewellery.com website?

The Onlinegemjewellery.com website is powered by OWD i.e. Optimized Web Development (optimizedwebdevelopment.com). OWD is the leading provider of business   software that maximizes the value of online transactions. All OWD sites feature the following homepage logo:

Onlinegemjewellery.com is fully committed to protecting your right to privacy within our community. And expects all members to respect and protect the privacy of others. The release of any members'   personal information for reasons other than those specifically connected with Onlinegemjewellery.com is prohibited.

Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

What does it cost to register? 
Registration on Onlinegemjewellery.com is Free and simple! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from Onlinegemjewellery.com and you will have instant access to the product list from onlinegemjewellery.com.

Do I have to buy anything after I register? 
No. You are not obligated to buy anything on onlinegemjewellery.com by registering. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered

Please review your contact information and if it changes, simply update it from the Log in > My Personal Info section.