OnlineGemJewellery.com provides secure shipping facilities to all its customers. Weacquire the services of trustworthy and well-known courier companies so that our customersget the products intact in good condition. We provide both national (people residing in anypart of India) and international (people residing abroad) shipping. Shipping in any part ofIndia is free of cost. International shipping requires extra charges as applicable as thedistance and the respective courier charges. We rely on the following courier companies forour shipping services both national and internationalSpeed Post Sequel Logistics Shiprocket The Member has to specify the address and details of the person who will collect theshipment at the time of purchase. At the time of placing the order, the Member has to statethe full name of the recipient as stated in his / her government-approved photo identification.At the point of delivery the recipient, to collect the physical product, will have to provide anyone of the following government-approved photo identification cards: a) Ration Card (should be issued in the name of the Member/recipient in the case of a gift) b) Driving License c) Permanent Account Number (PAN) card d) Voters Identification card e) Passport Delivery shall be made by the courier agent only after the photo and name of the recipientare verified and confirmed by such courier agent. To ensure the safe and secure delivery ofthe package the courier agent will also note down the details of the government photoidentification. The recipient of the package must cooperate with the courier agent byproviding required and valid copies of his / her government-approved photoidentification. In case the Member wants any other person to receive the delivery on his/ her behalf he/sheneeds to specify details of the same at the point of ordering only. All items shall be delivereddirectly to the person as specified at the point of ordering and the Member cannot (under nocircumstances whatsoever) change the recipient details after the order isprocessed. After creating an order, the Member can change the shipping address only until the pointwhen the product is actually shipped. In the event, the Member wishes to change the shippingaddress, he/she has to log in to his / her account and click on the "change shipping address"button next to the shipping address and change the address. This "change shippingaddress" icon will be active only till the order status changes to "shipped". Once the orderstatus changes "to shipped" the "change shipping address" link will becomeinactive. All shipping charges and other local charges shall be borne by the Member. The recipientaccepting the delivery should not accept deliveries where the box or packaging has beentampered with or if the box is empty. In such a case the Member will have to inform the A company by mail. If the recipient is not available at the time of delivery, the courier company shall try and deliverthe item thrice before returning the same to Company. All costs for re-shipment and handlingin the case of non-delivery to the Member shall be chargeable to the Member.Thedelivery guarantee is subject to the terms and conditions of the courier company. Anyinconsistencies in name or address will result in the non-delivery of the product. ALL PRODUCTS ARE SHIPPED TEN (10) TO TWELVE (12) DAYS AFTER COMPLETETHE PAYMENT. WHEN A PRODUCT IS BEING SHIPPED ABROAD, IT GOES THROUGHCUSTOM CHECKING POINTS, WHICH MIGHT CAUSE A DELAY IN THE DELIVERY OFTHE PRODUCT. IN SUCH CASE THE COMPANY WILL NOT BE HELD RESPONSIBLEFOR THE DELAY.